SHIPPING AND RETURNS

CUSTOMER SERVICE

At The Official Tiger King Store, giving our customers an amazing experience is our highest priority. We are more than happy to assist you with product purchases, provide you with information about our products, and answer any questions you may have.

SHIPPING

All packages are shipped via DHL, DPD, Latvijas Past, FedEx, UPS, or USPS and a signature is not required upon delivery for US domestic packages. Please make sure to provide accurate address information, including city, state, and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

US DOMESTIC SHIPPING DELIVERY TIMES

SERVICE

PROCESSING TIME

DELIVERY TIME

Standard Shipping

1-2 Business Days

5-8 Business Days

Priority Shipping(currently not available)

1-2 Business Days

1-3 Business Days

Express Shipping

(currently not available)

Same Business Day (up to 1 pm PST)

1-2 Business Day

Made to Order Items

5-10 Business Days

5-8 Business Days

When shipping within the United States. Business days are Monday through Friday, excluding United States federal holidays.

Your order may be shipped all in one package or it may be shipped in several different packages. We store inventory in several locations across the United States and in an effort to reduce ship times we may split your order into multiple packages in an effort to get your product to you quicker.

Packages shipping to Alaska, Hawaii, and the United States Territories may take up to 21 business days for delivery.

SHIPPING TO CANADA & OUTSIDE OF USA

Below is a current list of all the countries we ship to. Rates and shipping times vary depending upon the ending delivery address. We have broken down the countries into shipping zones for ease of identification of the shipping times for your country

TIGER KING WAREHOUSE ITEMS

REGION

PROCESSING TIME

DELIVERY TIME

CANADA

1-2 Business Days

6-10 Business Days

EUROPE

1-2 Business Days

6-10 Business Days

EFTA STATES

1-2 Business Days

8-12 Business Days

AUSTRALIA / NZ

1-2 Business Days

8-14 Business Days

WORLDWIDE

1-2 Business Days

Dependent upon location

TIGER KING MADE TO ORDER ITEMS

REGION

PROCESSING TIME

DELIVERY TIME

CANADA

5-10 Business Days

6-10 Business Days

EUROPE

5-10 Business Days

6-10 Business Days

EFTA STATES

5-10 Business Days

8-12 Business Days

AUSTRALIA / NZ

5-10 Business Days

8-14 Business Days

WORLDWIDE

5-10 Business Days

Dependent upon location

CUSTOMS DUTIES & TAXES

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You, the end customer is responsible for these fees as we cannot pay them for you. Fees are to paid to the appropriate customs agencies of your country.

REGIONS DEFINED

AUSTRALIA / NZ

CANADA

EUROPE

Albania

Germany

Montenegro

Andorra

Gibraltar

Netherlands

Austria

Greece

Poland

Belarus

Guernsey

Portugal

Belgium

Hungary

Romania

Bosnia and Herzegovina

Ireland

San Marino

Bulgaria

Italy

Serbia

Croatia

Jersey

Slovakia

Cyprus

Latvia

Slovenia

Czech Republic

Lithuania

Spain

Denmark

Luxembourg

Svalbard and Jan Mayen

Estonia

Macedonia

Sweden

Faroe Islands

Malta

Ukraine

Finland

Moldova

United Kingdom

France

Monaco

Vatican City

EFTA STATES

WORLDWIDE

BILLING

Order Confirmation Emails - Immediately after you have successfully placed your order on our website, you will receive an email that contains information regarding the details of your order. The order confirmation email is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.

CANCELING / MODIFYING ORDERS

The Official Tiger King Store’s order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be canceled. For more information on returns, please visit our Returns section below.

RETURNS

If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of receipt.

To return your officialtigerking.com purchase by mail, please include the packing slip with your return and ship it to the address below. Customers are responsible for return shipping charges, and we recommend you ship via a traceable service to ensure successful delivery:

Official Tiger King Returns
4505 W Hacienda Avenue, Suite W
Las Vegas, NV 89118

Please Note: Only items purchased on officialtigerking.com will be accepted for a return by mail. If your items were purchased in a boutique or an authorized retailer, please return it to the location where it was purchased.

Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, a merchandise credit will be issued for the credit amount.

The Official Tiger King Store Gift Cards are not returnable and may not be redeemed for cash or credit except where required by law.

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